Policies & Procedures

Membership & Auto-Renewal

IMPORTANT: CENTRAL MEMBERSHIPS AUTOMATICALLY RENEW EACH YEAR UNTIL YOU CANCEL.

• Term: Memberships run for 12 months from the purchase date.
• Automatic renewal: At the end of each term, your membership renews for another 12 months at CENTRAL's then-current membership rate, charged to the payment method on file.
• How to cancel: Email info@604central.com at least 30 days before your renewal date. Cancellation stops the next renewal; your current term stays active through its end date.
• Renewal reminder: We'll email you a reminder 30 to 60 days before your cancellation deadline.
• No freezes: Memberships can't be frozen or paused.
• No refunds: Memberships are non-refundable once a term begins.
• Memberships belong to the player. A player's membership stays with the player no matter which instructor or program they work with.

Facility Rules

These rules keep CENTRAL safe and running smoothly for everyone. Staff may remove anyone who doesn't follow them.

Check-In

• Every player needs a signed waiver on file before using the facility.
• Check in at the front desk every visit.
• Rental and lesson times start and end as scheduled. Please arrive a few minutes early and wrap up on time for the next group.

Safety

• Batting helmets are required for anyone hitting against a pitching machine or live pitching.
• Use an L-screen for front toss and batting practice.
• One hitter per cage at a time unless an instructor is running the session.
• Never enter a cage or lane that's in use, and stay clear of netting when someone is hitting or throwing.
• Throw only in designated cages, mounds, and lanes.
• Pitching machines may be run only by staff, instructors, or adults who know how to operate them.
• Report damaged netting, machines, or equipment to the front desk right away.

Footwear & Equipment

• Turf shoes or sneakers only. No metal cleats anywhere in the facility.
• Return balls to buckets and equipment to its spot when you're done.
• Personal equipment and belongings are your responsibility. CENTRAL isn't responsible for lost, stolen, or damaged items.

Food & Drink

• No food, gum, or sunflower seeds in the cages or turf areas.
• Drinks with lids only.

Supervision

• Players under 12 must have a parent or guardian on the premises at all times.
• Strength & conditioning equipment may be used by players under 16 only with staff or an instructor present.
• Siblings and guests who aren't training stay in the lobby or viewing areas.

Conduct

• Be respectful to staff, instructors, players, and families.
• No profanity, horseplay, or throwing equipment.
• No alcohol, tobacco, or vaping on the property.

Lessons

• Cancellations: Give at least 24 hours' notice to reschedule. Lessons canceled within 24 hours won't be rescheduled and will be charged against your package.
• Payment: Lessons must be paid in full before scheduling. No session-by-session payment.
• No refunds on private lessons. Remaining lesson credit stays with CENTRAL for use within 1 year.
• Independent instructors: Lessons with independent instructors who operate at CENTRAL may follow that instructor's own scheduling, cancellation, and payment policies, which will be shared at booking.

Lesson package expiration. Packages expire based on how many lessons you buy, so you get the most out of them by coming in consistently. Unused lessons are forfeited after expiration.

• 1-3 lessons purchased: expires after 1 month
• 4-8 lessons purchased: expires after 3 months
• 9-16 lessons purchased: expires after 6 months
• 17-32 lessons purchased: expires after 10 months
• 33+ lessons purchased: expires after 12 months

Camps & Events

• Within 7 days of the start date: No credits or transfers for any reason, including medical emergencies.
• More than 7 days out: Credit is given only for a medical emergency with a doctor's note, at 75% of the camp price, good toward any CENTRAL product or service. Or apply full credit to another special event or prospect camp in the same season.
• Remaining credit is good for 1 year.

Rentals & Programs

• Rentals, programs, and camps must be paid in full before the first session. No session-by-session payment.
• Rentals are scheduled once a non-refundable deposit is received.
• Remaining rental, program, or camp credit stays with CENTRAL.
• Please arrive a few minutes early to check in and get your full time.

Payments & Credits

Credit card surcharge. CENTRAL applies a surcharge to credit card transactions at the time of purchase to offset card processing fees. The surcharge doesn't exceed our cost of acceptance and is itemized on your receipt. No surcharge applies to debit, cash, or check. Surcharges are regulated by card brands and state law and typically range from 1.5% to 4%; CENTRAL complies with all applicable rules.

• All sales are final. No refunds, no exceptions, except as stated in the policies above.
• Credits must be used within 1 year or they expire.
• Checks are payable to MNM Sports, LLC.
• Cancellations due to circumstances beyond our control: If CENTRAL cancels an event or service due to weather, emergencies, or other circumstances beyond our control, you'll receive 100% of what you paid, including any non-refundable deposit, as credit toward future CENTRAL events or services.

Privacy Policy

CENTRAL takes the privacy of our members, families, and website visitors seriously. This policy explains what we collect and how we use and protect it.

• What we collect. We collect personal information, such as name, address, phone number, email, and player details, only when you provide it, for example when you register, book, or contact us.
• How we use it. To provide the services you request, manage memberships and bookings, communicate with you, improve our programs, and share news, promotions, and offers you may be interested in.
• What we don't do. We don't sell, rent, or lease customer or visitor lists. We may share aggregate statistics about customers, sales, and site traffic with trusted vendors, but these contain no personally identifying information.
• Service providers. We use third-party vendors for registration and scheduling, payment processing, email, and promotions. They receive only the information needed to provide their service and may not use it for anything else.
• When we may disclose information. If required by law, or if necessary to protect our rights, property, or the safety of our members or the public.
• Security. We take reasonable steps to protect your information, including industry-standard encryption for data exchanged with our site.
• Changes. Updates to this policy will be posted on this page. Questions: info@604central.com.

Website Terms

• We may update these terms at any time; changes will be posted on this page.
• Website content is for general information only and isn't professional advice.
• We work to keep information current and accurate but make no warranties, express or implied, about its completeness, accuracy, reliability, or availability. Any reliance on it is at your own risk.
• We aren't liable for any loss or damage, including indirect or consequential loss or loss of data or profits, arising from use of this website.
• Links to other websites are outside our control and don't imply endorsement.
• We aren't liable if the site is temporarily unavailable due to technical issues beyond our control.
• You're responsible for all activity under your account.
• Don't transmit viruses or any destructive code.
• If you violate these terms, your permission to use this site ends immediately.
• CENTRAL may change any of its Policies and Procedures at any time, with or without notice.

Who These Policies Cover

These Policies and Procedures apply to MNM Sports, LLC d/b/a CENTRAL, 604 Central LLC, BCH Sports LLC, and their subsidiaries and affiliates (together, "CENTRAL").

Waiver, Release, and Permission Agreement

Every participant must have a signed waiver on file before using CENTRAL. The full agreement is below for your reference.

In consideration for my participation in the services (including but not limited to programs, lessons, memberships, camps, clinics, events, and rentals) offered at or through CENTRAL, 604 W. Central Road, Mount Prospect, Illinois, I agree to the terms below.

Released Parties. As used in this Agreement, "CENTRAL" means, individually and collectively: (a) MNM Sports, LLC, an Illinois limited liability company d/b/a CENTRAL; (b) 604 Central LLC, owner of the premises at 604 W. Central Road; (c) BCH Sports LLC; and (d) each of their subsidiaries, affiliates, members, managers, owners, officers, employees, coaches, volunteers, agents, successors, and assigns.

Subsidiaries and Affiliates. "Subsidiary" means any business entity controlled directly or indirectly by any entity named above. "Affiliate" means any business entity directly or indirectly controlling, controlled by, or under common control with any entity named above.

Independent Instructors and Operators. Some lessons, programs, and services at the facility are provided by independent instructors, coaches, and businesses that operate at CENTRAL ("Independent Operators"). Independent Operators are not employees of CENTRAL. This Agreement also releases and protects Independent Operators, and their staff, to the same extent it protects CENTRAL, for their services provided at or through the facility.

I agree to: (1) all CENTRAL Policies and Procedures, available at www.604central.com/policies and at the front desk; and (2) all permissions, waivers, and policies found in this Waiver, Release, and Permission Agreement.

Personal Items and Damage Assessment — Members understand that CENTRAL is not responsible for any personal items damaged, lost, or stolen at its services or its facility. If a Member causes damage to property belonging to CENTRAL or to another individual due to negligence, misuse, or unsanctioned activity or behavior, CENTRAL reserves the right to charge the Member a damage repair assessment fee.

Emergency — Member agrees that in an emergency where the parent, guardian, coach, or listed emergency contacts of myself and/or my player(s) cannot be reached, CENTRAL will contact emergency medical personnel and, pending their arrival, take actions that are in CENTRAL's judgment in the best interests of myself and/or my player(s). Member is responsible for any resulting medical costs.

PLEASE READ CAREFULLY. THE ITEMS BELOW AFFECT YOUR LEGAL RIGHTS AND THOSE OF MINORS. THIS AGREEMENT IS LEGALLY BINDING. BY SIGNING IT, YOU AS A MEMBER RELEASE CENTRAL AND RELATED PERSONS AND ENTITIES FROM LIABILITY AND GIVE UP CLAIMS, AS DESCRIBED BELOW.

Photography and Audio — Members grant CENTRAL and its agents and assigns the right and permission to use, publish, and reproduce photographs, video, or audio taken of Members, including all reproductions in all forms and media now known or later devised ("Likeness"), for editorial, trade, advertising, and any other purpose, and to copyright the same. Members agree that CENTRAL has complete ownership of the Likeness and that they will not receive compensation for its use. Members release CENTRAL and its agents and assigns from all claims arising out of the use of the Likeness, including claims of defamation, invasion of privacy, infringement of moral rights, rights of publicity, or copyright. Members may request in writing that a minor's name not be published alongside his or her image.

Communication — Members waive, release, and discharge CENTRAL from all liability, claims, demands, and causes of action arising out of or related to its outreach and communication activities. Members understand that CENTRAL may send communications such as emails, text messages, newsletters, and promotional materials, and consent to receive them. Members may opt out at any time by contacting: info@604central.com

Assumption of Risk — Members acknowledge that use of CENTRAL facilities, services, equipment, and premises, and participation in CENTRAL services and activities, carries inherent risks. These include but are not limited to: (1) personal injury, including injury from batted, thrown, or machine-pitched balls, bats, netting, and training equipment; (2) property damage; (3) disability; (4) death; and (5) sickness or disease. Members voluntarily accept and assume full responsibility for these risks and all other risks of facility use and services participation. Members acknowledge that not every risk is described in this document and are not relying on it to do so.

Waiver, Release, Indemnification & Covenant Not to Sue — Members agree CENTRAL will not be liable for any personal injury, property damage, disability, death, sickness, or disease incurred by Members, their family members, dependents, or guests, however occurring, including through CENTRAL's ordinary negligence.

Members agree to waive any liability arising out of any actual, alleged, or threatened infectious, pathogenic, toxic, or other harmful properties of any "organic pathogen," including bacteria, viruses, or other pathogens, whether or not a microorganism. This waiver applies whether the organic pathogen results from a local, statewide, national, or global outbreak, epidemic, pandemic, or unknown cause.

Members further agree to release, and HEREBY DO RELEASE, WAIVE, AND COVENANT NOT TO SUE, CENTRAL from any causes of action, claims, suits, liabilities, or demands of any nature, including claims of negligence, which Members may have now or in the future because of personal injury, property damage, disability, death, sickness, disease, or accident of any kind arising out of, connected with, or related to facility use or services participation. This release applies however the injury or damage occurs, including the negligence of CENTRAL, and whether participation is supervised or unsupervised.

Indemnification — Members agree to indemnify, defend, and hold harmless CENTRAL from any claims, losses, costs, and attorneys' fees arising from the Member's (or the Member's minor player's) facility use or services participation, including any claim brought by or on behalf of a minor player.

Exclusions — Nothing in this Agreement releases any party from liability for willful and wanton misconduct, or any liability that cannot be waived under Illinois law.

Force Majeure — CENTRAL services and facility use are subject to acts of God, government authority, curtailment of transportation, disaster, widespread illness (including epidemic and pandemic events), and other emergencies that make it illegal, impossible, or commercially impracticable for CENTRAL to perform its obligations.

Governing Law and Severability — This Agreement is governed by the laws of the State of Illinois, and any action shall be brought in the state or federal courts serving Cook County, Illinois. This Agreement is intended to be as broad as Illinois law permits. If any portion is held invalid, the rest remains in full force and effect.

Signature and Agreements. I have read, understand, and agree with this Waiver, Release, and Permission Agreement and CENTRAL's Policies and Procedures found on the CENTRAL website. I understand that CENTRAL has the authority to revoke any right to participate in CENTRAL services or to enter its facility for any violation of its policies or procedures. I certify that I am at least 18 years of age and have the authority to sign this Agreement on behalf of myself and/or my player(s). If I sign on behalf of a minor, I represent that I am the minor's parent or legal guardian. I may choose to consult with an attorney regarding the terms of this waiver.

I HAVE READ THIS AGREEMENT, FULLY UNDERSTAND ITS TERMS, UNDERSTAND THAT I HAVE GIVEN UP SUBSTANTIAL RIGHTS BY SIGNING IT, AND SIGN IT FREELY AND VOLUNTARILY WITHOUT ANY INDUCEMENT.

Electronic Signature — The parties may sign this Agreement on paper or through electronic signature technology, in compliance with Illinois and federal law governing electronic signatures. To the extent I sign electronically, my electronic signature is the legally binding equivalent of my handwritten signature, with the same validity and meaning. I will not later repudiate my electronic signature or claim it is not legally binding. I agree not to object to the admissibility of this Agreement on the grounds that it is an electronic record or bears an electronic signature, or is not in its original form. I will immediately request revocation of my electronic signature in writing if I suspect it has been lost, disclosed, compromised, or used without authorization, and I may request revocation in writing at any time for any other reason. I may request a paper copy of this Agreement from CENTRAL.